Debbie Henning says
Excellent tech support
Excellent tech support very friendly and knowlegable Alton.
Irene Emery says
Hello, Jack and Naveen Soni:
Hello, Jack and Naveen Soni: It was very nice talking to you. You were very helpful with all of my laptop problems. I thank you for fixing all of them. I also thank you for your kindness and patience when speaking with me, as now you know that I don't know what I am doing. Howver, with your support I am confident that I will learn how to use this laptop.
Thank you and Bless you!
Norman A Lee says
Great Technical Team
Just a small note, to thank you for all your fine help with my computer problems. Was working with a tech Vicky and she did a fine job on helping me with my problems.
Note: all you people I have had to help are all sharp techs and I know I am in good hands as always.
Thank you all at VNsupport
William Drucker says
I signed up for your program on Sat. Oct 8, with 'Steve' (I assume this is his telephone name for American subscribers) and he had asked that I send in some feedback on the process I went through. And so I am doing it. I also called today because of some questions I had and spoke to 'Nick'. I can say that both experiences have been very favorable for me. Steve gave me a great deal of time and patience with my uncertainties which I appreciated. After him, he turned me over to Soni to do the fixing up of what was a quite infected computer with a couple of pages of "at risk" and "warning!" notations which surely scared me. My estimate is that the whole process took about 4 hours, so maybe I have already received my $300 worth of membership, and I still have almost 2 more years to go. I was told that everything on my computer software has been corrected which is surely comforting. Of course, time will tell if I remain very satisfied, but so far things are quite good, and the price seems very reasonable. On today's call, Nick, too, was quite helpful and patient for some
questions I had. On the first day after I signed up I didn't see any improvements in my computer,such as with its speed, but today, the second, it seems to be faster. Also, I got a "Not responding" when I turned on Microsoft Word, but today it was okay. Nick did say there can be a buildup over a week or two for corrections to come on, so I shall see.
I can mention some other positive things I have already experienced about your service. My 3 calls to your 800 number have been picked up very promptly. I'm very glad you have a 24/7 service. I'm very glad you have staff whose English is not heavily accented. A significant problem I have found with these overseas service centers is that the accents can make it difficult to understand which can contribute a lot to dissatisfaction. (That the U.S. is losing out on so many things is disturbing, but that is not a topic to go into here.)
Finally, I note in your initial email giving the terms of my subscription with you, it states I will "get the best technical support for One major issue". That word, "One" (and the 'O' was capitalized, no less) did prompt me to call. Nick who told me my coverage was for as many software problems as I will have over these next 2 years with my computer and printer. Assuming he is correct, I would suggest you take out that word 'One' and substitute it with something like "as many problems as you have", and even capitalize the 'As Many'.
Okay, thank you.
Thank you for the assistance I received today by Soni on the computer problems I encountered. Very knowledgeable person.
Russ Fitzhugh says
I had the pleasure of working with Neeraj with issues on 2 systems. He has been working on my systems for approximately 30 + minutes.
I am retired but before I retired I used to do his job. Things sure change in a short time. He has been extremely helpful, proficient, and professional. He took the time to work both systems. When a tech takes that kind of time, he is a great asset to your organization.
Please insure that he is recognized for his performance and professionalism.
Raymond E. Smith says
I am writing this note to thank your technician by the name of Pavan for his excellent assistance in resolving my computer problems a few days ago. He was very patient and helpful to me. Both of my computers that he worked on seem to be working fine at this time.
Lois Chase says
I am very pleased with the service I am receiving from this gentlman. I am not computer sauvvy and he has had patience with me which I appreciate.
Elaine Gill says
Very Good Technician
Atul was very helpful in correcting my current problems. He was very courteous and a very good technician.
Ronald L. Sodoma says
Two gentlemen worked with me, well they did all the work and I just watched, and they were outstanding in getting everything back on track. Nick and Pavan understood the problem I was having, worked with me to solve it and then worked it all out. I am so pleased to be with this program for at least the next two years. I will be checking with them as problems come up. Thanks Nick and Pavan, nice job.
Susan Bock says
On Friday, September 16, Sandy assisted me in getting my Internet Explorer to work properly. He was very efficient in getting this done and the problem is now solved.