Privacy Policy

Dear visitor,
Glad to see you here, we know that you care about how your personal information is used and shared, and we are very concerned about your privacy and assures you that we exceed industry standards in safeguarding your personal details and identity information that you have ever shared with us. Please spare some time learn more about our privacy policy & Term of use.

Personal Information We Ask to You -
Sometime we ask personal information when you use contact us form / pay now option on the site or register with us as a client or we provide our services to you over the telephone.
We receive and store certain types of information whenever you interact with our Website or services including but not limited to:

• your name, your mailing address, your phone number, email address etc,
• your issue details (if any);
• We may receive a confirmation when you open an email from Antivirus Help if your computer supports this type of program. Antivirus Help uses this confirmation to help us make emails more interesting and helpful to you and improve our service. If you do not want to receive email or other mail from us, please send your request to
• Personal information provided to customer-service representatives to research and resolve issues or questions; and
• Payment information, including but not limited to your credit card number, card type, cardholder name, expiration date, and billing address.

Use of Personal Information We Collect -
We do not share your confidential details with any third party for business or malicious interests. But when you take services of Antivirus Help and you provide information about yourself and your business, we use this information to fulfill your service requests, and provide your issue related information over the phone or via email or chat or direct mail.

We do not share this information with outside parties except to the extent necessary to resolve your issues and fulfill your needs. Such other parties may include, but are not limited to, online supports of appropriate service providers like antivirus software companies etc, credit card merchant services and other useful systems.

Antivirus Help may disclose the information that we collect about you when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities that may be causing injury to you, to us, or to others. We may also disclose your information when we believe the law requires it.

Security of Your Personal Information -
We are always concern about the security for all PII (personally identifiable information) associated with our customers. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we will use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls etc.

Tracking Traffic on Our Site -
To track traffic on our web we use third party software form Google that are fairly open standard. So your geo location and other site usage are tracked but the user remains anonymous all the time. We use this data for our internal reporting purposes.

Use of Cookies and IP Logging -
On our blog that runs Word Press OR on our site, certain plug-ins might use cookies or log your IP for safety and anti fraud techniques. We assure you that they are all open standard methods and used by most of the websites and blogs today. So you are in safe hands. When you submit a request we might track your IP as well to validate the request and avoid our spamming of our sites.

Spamming our Website -
When our automated spam detection system detects your comments or queries as spam we might report your IP and email address for black listing. This is a global practice to nail the spam demon.

Content on Our Website -
We always make sure the content on our website is original and written by our technical writers. We also use content written by other writers/bloggers. There are chances that we may have used some of the personal content, we make sure to provide appropriate credentials.

In case you find anything lacking a credit or if you find your work on our site and do not approve it then let us know by dropping us an email describing the link to the page, we shall remove it within 72 hours.

Photos / Images / Graphics / Videos on our Website -
We always try to use purchased source visuals for our graphics display. And mostly the images are taken in parts and combined with other visuals to make the final output. We resist any temptation to use unedited images in whole. Our designers make sure there are no indecent / inflammatory content displayed along with the visuals.
There are chances that we may have used some of the personal images posted by the internet public in developing our visuals. If one or some of them happens to be your property and you do not approve its use on our website please drop us a mail describing the link and the image and we will remove the images within 72 hours.

Third-Party Links -
The Website may contain links to websites operated and maintained by third parties over whom we have no control. The information practices of those websites are not covered by this privacy policy. Any information you provide to third-party Web sites or that we provide in relation to provide any service to you made will be governed under the terms of each such Web site's privacy policy.

Please note that when you click on one of these type of links, you are entering another Web site, and we have no responsibility or liability whatsoever for the content, actions, or policies of such third-party Web sites.
We encourage you to read the privacy policies of all third-party Web sites that link to this Website, because such privacy policies may be materially different from this privacy policy.

Other Information You Should Know -
This Privacy Policy was revised and posted on on Nov 05, 2011. Antivirus Help may, in its sole discretion, revise this privacy policy at any time without any prior notice and all such revisions shall be effective when posted, so be sure to check back periodically.

Questions, Comments, or Concerns -
If you have questions or comments about this privacy policy, or if you are concerned that we have not followed the principles set forth in this privacy policy, please send an email to us at We are receptive to your comments or questions.

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Client Testimonials
  • Irene Emery says

    Hello, Jack and Naveen Soni:

    It was very nice talking to you. You were very helpful with all of my laptop problems. I thank you for fixing all of them. I alsothank you for your kindness and patience when speaking with me, as now you know that I don't know what I am doing...Read more...

  • Debbie Henning says

    Excellent Tech Support

    Excellent tech support very friendly and knowlegable Alton...

  • Norman A Lee says

    Great Technical Team

    Just a small note, to thank you for all your fine help with my computer problems. Was working with a tech Vicky and she did a fine job on helping me with my problems...Read more...

  • William Drucker says

    Satisfactory Support

    I also called today because of some questions I had and spoke to 'Nick'. I can say that both experiences have been very favorable for me. Steve gave me a great deal of time and patience with my uncertainties which I appreciated...Read more...

  • Charlie says

    Knowledgeable Support

    Thank you for the assistance I received today by Soni on the computer problems I encountered. Very knowledgeable person...Read more...

  • Russ Fitzhugh says

    Great Performance

    I had the pleasure of working with Neeraj with issues on 2 systems. He has been working on my systems for approximately 30 + minutes.
    I am retired but before I retired I used to do his job. Things sure change in a short time....Read more...

  • Raymond E. Smith says

    Excellent Assistance

    I am writing this note to thank your technician by the name of Pavan for his excellent assistance in resolving my computer problems a few days ago. He was very patient and helpful to me. Both of my computers that he worked on seem to be working fine at this time...Read more...

  • Lois Chase says

    Excellent Support

    I am very pleased with the service I am receiving from this gentlman. I am not computer sauvvy and he has had patience with me which I appreciate...Read more...

  • Elaine Gill says

    Very Good Technician

    Atul was very helpful in correcting my current problems. He was very courteous and a very good technician.
    Thank You....

  • Ronald L. Sodoma says

    Nice Team

    Two gentlemen worked with me, well they did all the work and I just watched, and they were outstanding in getting everything back on track. Nick and Pavan understood the problem I was having, worked with me to solve it and then worked it all out...Read more...

  • Susan Bock says

    Efficient Services

    On Friday, September 16, Sandy assisted me in getting my Internet Explorer to work properly. He was very efficient in...Read more...

  • Bud Shackleton says

    Extremely Helpful Support

    I just received considerable help in installing McAfee and in clearing up my computer by Andy and Soni. They were both extremely helpful and patient...Read more...

  • Lawrence Rubino says

    Outstanding Technicians

    Two days ago I contacted you for assistance, not having been able to get into my internet ( Explorer and Firefox ). The tech that assisted me was outstanding both with respect to his help and patience...Read more...

  • Larry says

    Good Job

    I wanted to reply about the service your company has provided. I talked to Pavan today, and he was able to solve 3 or 4 problems for me - in just minutes. I have worked with your other techs at your company...Read more...

  • Kathleen says

    Helpful Support

    I just want to say how happy I am with the support that I received tonight. I was helped by Manoj and am so pleased with his knowledge and attitude in helping me...Read more...

  • Lori Hoffmann says

    Supportive Team

    I have been dealing with some computer issues and have had to call your support line 3 times. The individuals I dealt with were great, and worked until the problem was fixed...Read more...

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